Privacy Policy

Last updated on: 11/22/2024

The seller undertakes to ensure the best level of protection for the customer's personal data, in accordance with EU Regulation 2016/679 on data protection (GDPR) and the law of July 30, 2018 on the protection of individuals with regard to the processing of personal data.

1. Who processes customer data?

The personal data collected is recorded and processed by Laura Ferrari, rue Général de Gaulle 15 in 7140 Morlanwelz and having the capacity of seller and data controller.

2. What data is involved?

This is the data that the customer shares with the seller as part of an online purchase. It also concerns the personal data communicated when creating or activating their personal space on the site https://www.lauraferrari-fineart.com . It may also be data transmitted by the customer when giving their opinion on the seller's products and services or by completing a contact form.

The mandatory or optional nature of the data is indicated to the customer during collection by an asterisk (*). Some data is collected automatically due to their actions on the site.

If the customer does not provide the seller with the correct data, this may in some cases hinder the smooth running of the process. If the data has been provided to us incorrectly or inaccurately, the seller cannot be held responsible for this under any circumstances.

3. For what purpose is customer data processed?

The seller collects and processes the customer's data for specific and legal purposes. The data processing is largely carried out within the framework of the sales contract concluded between the customer and the seller. Some processing is then carried out to meet legitimate interests, on the basis of his consent or for legal obligations (such as, for example, tax or accounting obligations).

Customer data is processed for the following purposes:

  • Manage their orders and provide them with the requested services such as delivery of their order to their home or to a collection point, preparation of their order, etc.
  • To send him information:

◦ Following an order or as part of monitoring a contract through information messages (order confirmation, information on delivery time, etc.).

◦ To collect their opinions on the services and products purchased.

◦ To advise him and offer him products related to his purchases.

◦ To offer him products and services that may interest him.

◦ To send him information following a visit to the website.

◦ To keep him informed of new products and provide him with interesting product information.

  • Personalize and improve the seller's services and communication. The latter uses customer data to learn more about their expectations and target certain messages addressed to them so that they are as relevant as possible.
  • The creation and management of his personal space. This data will be used to facilitate navigation on the seller's website and the customer's online orders by first completing his personal data in the order form.
  • Conducting studies. The seller may use the customer's data by making it anonymous to generate statistics and reports regarding the use of our services and the sale of our products.

4. How long is customer data retained?

The personal data collected and processed are kept for the period necessary for their purpose, set out above, and within the limits of legal deadlines to satisfy any legal or regulatory obligation or initiate/respond to any dispute.

5. Is customer data shared with third parties?

The Seller may share Customers' personal data with third parties only for the purpose of subcontracting services:

  • Partners who provide services on behalf of and at the express request of the seller. For example, a delivery service to deliver or ship orders.
  • For marketing campaigns, the seller uses external service providers and communicates the customer's personal data to them, in particular for sending emails and addressed letters, for carrying out analyses which help it to better understand its customers and their behaviour (example: Google, Facebook) or to send personalised advertisements via external platforms (example: Google, Facebook, Instagram).

6. What are the customer’s rights regarding their personal data?

As a consumer, the customer has the right to access, rectify or delete data. He also has the right to request a limitation on the processing of his personal data, to object to the processing of his data and the right to the portability of his data. He may also object at any time to his data being used for purposes other than the proper management of his file, where applicable.

To do this, he can send his request to the e-mail address lauraferrari.fineart@gmail.com or to the postal address 7140 Morlanwelz, rue général de Gaulle, 15

The customer may at any time object to the sending of commercial emails by clicking on the unsubscribe link at the bottom of the seller's emails. He may also send his request by email to the email address lauraferrari.fineart@gmail.com or to the postal address 7140 Morlanwelz, rue général de Gaulle, 15

In the event of a complaint concerning the exercise of his rights, he can contact the seller via the e-mail address above. He can also contact the Data Protection Authority via the website www.autoriteprotectiondonnees.be, the full contact details of which are as follows:

  • Data Protection Authority
  • Rue de la Presse, 35 – 1000 Brussels
  • +32 (0)2 274 48 00
  • contact@apd-gba.be

7. And what about security?

The seller undertakes to implement all appropriate and reasonable technical and organizational measures to protect the information and personal data collected. The aim is to protect the customer's data against unintentional or unauthorized destruction, loss or modification. This is an obligation of means of the seller.

8. Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies we use to operate our store with Shopify, visit https://www.shopify.com/legal/cookies . We use Cookies to operate and improve our Site and Services (including to remember your actions and preferences), to perform analytics, and to better understand how users interact with the Services (in our legitimate interests to administer, improve, and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies may adversely affect your user experience and cause some Services, including certain general features and functionality, to not function properly or be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

9. Who should I contact if I have any questions or comments?

If you have any questions regarding the processing of your personal data, you can contact the seller by email at lauraferrari.fineart@gmail.com or at the postal address 7140 Morlanwelz, rue général de Gaulle, 15.

10. Can this privacy statement be changed?

This privacy statement may be amended at any time. The customer will not be informed of any changes in advance, but will always find the latest publication date on this page.